We at Chocolate Designers take great pride in the quality of our products and the satisfaction of our customers. To ensure the best experience, please review our return and replacement policy, which is also Highlighted on your sales invoice, in compliance with UAE regulations.
Policy Overview:
Due to the delicate nature of our chocolate and sweet products, we maintain strict guidelines regarding returns and replacements to protect the integrity and quality of our offerings. While we strive to accommodate our customers’ needs, the following conditions apply:
Conditions Where Return/Replacement is Not Accepted:
1. Heat Exposure: Products that have been exposed to heat or direct sunlight, causing melting or deformation, are not eligible for return or replacement.
2. Improper Storage: Products stored in unsuitable environments (e.g., high humidity, temperature fluctuations, or unsealed conditions) that affect their quality are not eligible for return or replacement.
3. Packaging Damage: Products must be returned in their original, unopened packaging. Any product with damaged or tampered packaging will not be accepted for return or replacement.
4. Perishable Nature: Due to the perishable nature of our products, any request for return or replacement must be made within 24 hours of purchase or delivery. After this period, returns or replacements will not be accepted.
5. Personal Preference: We cannot accept returns or replacements based on personal taste preferences, as our products are handcrafted and may vary slightly in appearance or flavor.
6. Product Misuse: Any product that shows signs of mishandling, misuse, or tampering after purchase is not eligible for return or replacement.
Exceptions:
In the unlikely event that you receive a product that is defective or incorrect, please contact us within 24 hours of receiving your order. We will gladly arrange for a replacement or return under such circumstances.
We appreciate your understanding and cooperation in ensuring the quality and safety of our chocolate and sweet products.
Note: This policy applicable to all purchases made through the website as well as the local stores.